Accepting new customers, assessing creditworthiness, sending invoices, coordinating collection processes and matching payments are only a few aspects of one of the most important processes within an organisation: the order-to-cash process. The name says it all – a complete process from the moment a buyer and supplier come together until the deal is closed. Every organisation knows this is an extensive and complicated process, one that involves various staff members and systems. Consequently, it is important that these employees and systems are able to communicate effectively in order to ensure a successful and smooth process. In this blog, Daniël van den Hoven from Onguard talks about the advantages of partnering up with Order2Cash.
Integration with Order2Cash
In a time when consumers can choose from a tremendous variety of products and services, organisations need to differentiate themselves. Responding quickly by means of digital platforms is a must. After all, the goal is to not only to sell to customers, but to retain them. This is only possible if the customer is satisfied. To ensure such satisfaction, all processes need to be transparent and in proper order. The ideal solution is a single platform that brings together all sub-processes of the order-to-cash process. Integration with the e-Invoicing solution from Order2Cash enables companies to send electronic invoices worldwide and in keeping with the specific requirements of the end buyer. This service makes it easy to add a payment link to an e-mail or send invoices via purchase-to-pay solutions. If the debtor does not pay on time, the credit management process within the familiar Onguard solution is initiated automatically. This makes it even easier for finance profesionals to monitor the order-to-cash process and carry out the necessary actions for the exceptions.
To maintain a strong organisation, customers need to be served in a familiar manner. This requires a different kind of mind-set. Business no longer revolves around the organisation, but the customer. For example, if customers prefer a digital invoice, organisations have no choice but to meet this preference. Market research shows that by 2024, 95 percent of all invoices in Europe will be sent electronically. Together with our partner Order2Cash, we provide a future-proof solution that lets you serve all of your customers around the world from a single platform. Collaborating with partners in a single platform in order to perform successfully and meet the preferences of the end buyer is the way of the future.
“In a time when consumers can choose from a tremendous variety of products and services, organisations need to differentiate themselves. Responding quickly by means of digital platforms is a must. After all, the goal is to not only to sell to customers, but to retain them.”
DANIEL VAN DEN HOVEN