Service and support are our top priority for our customers. As soon as you are operational, you're assigned a dedicated Customer Success Manager. Whose primary focus is to build a strong, long-term relationship with you and help you achieve your goals through the effective use of our products and services.
Meet our Customer Success colleagues
Service is in our DNA
Our priority is to provide our customers with the best possible service so they can get the best results. CSMs work collaboratively with you to develop a strategic success plan tailored to your unique needs. They help you define your goals, establish milestones, and align the use of the product or service to achieve those objectives. CSMs provide ongoing guidance and support throughout your Onguard journey.
Collaborate with Consultancy
You've chosen your new solution. Now what?
The use of new software can be a daunting task, but with proper preparation and guidance, we make this a smooth and successful process. Overall, our goal is to establish a strong partnership driving customer satisfaction, loyalty, and ultimately, business growth. We act as trusted advisors, helping you achieve your desired outcomes and leveraging our expertise to maximise the value of our product and service.
We support you
Our software is a crucial link in your business process. As soon as implementation is complete, our Service Centre is at your disposal to answer any and all questions.
In our Help Center, you can find FAQs, release notes, user manuals give feedback and more. Your suggestions help us identify areas where we can improve our services to continue to meet your needs. Our Support Team is available to help you weekdays from 08:00 to 18:00 (CEST) via telephone, email or live chat. You can also submit support requests and view your ticket status directly in the Customer Portal.