Ensuring
success

Service and support are our top priority for our customers. As soon as you are operational, you're assigned a dedicated Customer Success Manager. Whose primary focus is to build a strong, long-term relationship with you and help you achieve your goals through the effective use of our products and services.

Meet our Customer Success colleagues

Your appointed Customer Success Manager is your main point of contact. The main objective is to develop a deep understanding of your business goals, challenges, and requirements. They build trust and maintain regular communication to provide support, address concerns, and offer guidance. You can rely on our Customer Support in the event of a software incident. If you have any questions about your software, visit our Help Center or get in contact with our Customer Support team.

Contact Customer Success
"Onguard is a great place to work! I started back in 2018 as Marketing Intern and just couldn't leave! I'm thrilled to develop my career in the marketing department."
Denise Rossen
Allround Marketer
"As a consultant, it's awesome to manage projects for our customers and reconnect with those I used to support when I first began as Support Engineer. Talking to them brings back great memories and makes me realise just how much my career has grown at Onguard."
Lahhoud Malke
Consultant
"One of the many reasons I love working for Onguard is because we have a multicultural attitude. With our open work spirit, everyone helps one another so we can achieve the best results!"
Luc Geniar
Manager Development
"Onguard offers more than just fun social events; it's a place where growth thrives. I started as Business Analyst in 2016 and through various roles, I've evolved and been promoted into the Finance Team Lead."
Martin van den Ham
Finance Team Lead
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Service is in our DNA

Our priority is to provide our customers with the best possible service so they can get the best results. CSMs work collaboratively with you to develop a strategic success plan tailored to your unique needs. They help you define your goals, establish milestones, and align the use of the product or service to achieve those objectives. CSMs provide ongoing guidance and support throughout your Onguard journey.

Service is in our DNA

Collaborate with Consultancy

You've chosen your new solution. Now what?

The use of new software can be a daunting task, but with proper preparation and guidance, we make this a smooth and successful process. Overall, our goal is to establish a strong partnership driving customer satisfaction, loyalty, and ultimately, business growth. We act as trusted advisors, helping you achieve your desired outcomes and leveraging our expertise to maximise the value of our product and service.

Read about our implementation method
Collaborate with Consultancy

We support you

Our software is a crucial link in your business process. As soon as implementation is complete, our Service Centre is at your disposal to answer any and all questions.

In our Help Center, you can find FAQs, release notes, user manuals give feedback and more. Your suggestions help us identify areas where we can improve our services to continue to meet your needs. Our Support Team is available to help you weekdays from 08:00 to 18:00 (CEST) via telephone, email or live chat. You can also submit support requests and view your ticket status directly in the Customer Portal.

Visit the Help Center
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Ready to
get started?

Let's do it
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