Frequently asked questions
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A list of the most asked questions
What is credit management?
Let's start with the basics: credit management is part of a financial administration and is generally known as the accounts receivable administration department of a company. Their goal is to limit and manage credit risks and optimise working capital, while also being responsible for handling customer data and maintaining (or improving) customer satisfaction. Credit management software helps the credit manager prioritise and streamline their work. The software can complete many of the daily tasks that credit managers now have to do manually. When you automate with a credit management solution, you instead have more time to focus on the more complex tasks with a higher priority. You can do a variety of tasks with credit management software, like debtor management, reporting, customer segmentation, credit scoring, payment processing and complaint management. Organisations can integrate specialised credit management software throughout the organisation and integrate it into their existing ERP.
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A customer payment is late. What can I do?
Late payments are problematic for small and large organisations alike. It has a direct impact on your Days Sales Outstanding (DSO) and cash flow. To make sure you get paid, it has to be as easy as possible for your customers to pay their bills on time. How exactly, you ask? Define the payment conditions in the invoice immediately, and reward customers who pay quickly. As soon as an unpaid invoice is late, contact your customer immediately. Using the right credit management tools to manage this and communicate to your customers gives you an optimal overview and necessary insights.
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What is credit scoring?
Credit scoring is crucial for performing daily activities to get the best out of your credit rating. It shows what the payment amount is for your customer and how likely they are to pay on time. Credit scoring is a method for evaluating and determining the creditworthiness of a customer by applying a set of rules to information collected in a database. With the help of a credit score, you can assess and compare the quality and quantity of customer performance. Credit scores are a better, more meaningful measurement than scores based on payment performance.
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Why can't I just use Excel for my credit management needs?
Of course you can, but we really don't recommend it! When an organisation handles a lot of debtors and invoices, the credit management process becomes pretty complicated. Using Excel for this is not only very time-consuming, but it can also become inaccurate when you consider how multiple team members and other departments need to access those files. Excel is not the most efficient solution to guarantee insight and overview and to prevent human mistakes. Specialised credit management software allows you to automate tasks like payment reminders and follow-ups. Because of the ease-of-use, credit managers then have more time left to focus more on value-adding tasks like improving crucial customer relationships.
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What's cash flow forecasting?
Cash flow forecasting is predicting the cash flow within your organisation. The balance between incoming and outgoing cash flows yields the final cash flow. Our credit management solutions offer real-time cash flow reporting, giving your organisation proper insight of expected incoming payments.
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Why should I segment my customers?
Segmenting and profiling shows you what kind of customers you're dealing with, so you can make the right decisions for your business. Do some of your customers need more effort and resources assigned to them? Alternatively, by noticing patterns in when and how customers pay, it can also highlight who doesn't need to be chased for payment, ultimately saving you time.
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What kind of reporting is available?
A large number of reports are available in (near) real-time at the push of a button, such as: dashboards, KPIs, performance overviews, customer data, outstanding invoices, complaints and graphing of the current DSO (Days Sales Outstanding). The credit management software also provides information like completed actions. It's also possible to upload additional info, like risk metrics from Altares Dun & Bradstreet or Graydon, and non-financial data. Users can easily view specific customers and accounts, and organisations can have the standard reports expanded as required through filtering.
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How do you ensure a successful implementation?
Our consultants will work closely together with you and guide you through the implementation process. All the way from the blueprint phase to set-up, training to acceptance testing, through to the go-live, and even through the aftercare and ending evaluation phases. We set goals with our customers and ensure communication for continuous feedback.
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Will I have a customer success manager?
But of course! From the moment you select our software, you're assigned to one of our Customer Success Managers. Together with our Consultancy team, they will guide you through implementation. Your appointed Customer Success Manager will remain your main point of contact. They ensure that you optimise the use of your solution and they will discuss your evolving needs, should you like to make any changes.
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What is collections management?
Collections management, (also know as debt collection) ensures the collection of outstanding debts with the use of a debt collection agency. Sometimes traditional payment reminders may fail to get you paid. That's when collection requires a different approach. Our collection management solution CaseControl follows-up and handles unpaid invoices on a case-by-case basis.
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Can I send invoices through WhatsApp?
Of course! When using our solutions, your customers can receive invoices via SMS, WhatsApp or email.
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Who is partnered with Onguard?
We work together with best-of-breed technology partners in the development of our platform, and have variety of business partners that we grow and develop with. To read more about our technology partners and our API integrations, visit the Integration page. To learn more about our business partners and our goals, visit our Partners page.
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How does the integration work with other parties?
Onguard integrates all our solutions and our partner's solutions on an API (Application Program Interface) platform. The Onguard API platform gives customers and trusted partners the opportunity to exchange (near) real-time data in a safe and modern way. The exchange is possible between applications and databases of the customer, the database of Onguard products and our trusted partners. Please note: only customers in our hosted environment can use the API platform and the associated identity server.
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What is risk management?
Risk management means taking necessary steps and new advancements (like big data, IA and machine learning) to make informed and intelligent decisions that help you avoid unpleasant surprises and possible problems with your customers and their payments.
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What is e-invoicing?
When an order is placed, and you've checked if there are risks associated with the customer, you'll then approve and invoice the order. This is often done electronically, via e-invoicing. The software transforms invoice data into a format requested by the customer and automates the delivery of invoices through a desired channel. Giving your customers the option to pay how and when they want means they remain happy and pay faster.
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Where is my data stored?
Onguard uses Rackspace data centers in the EU that meets the strict requirements in terms of security and ISO certification. Want to know more? Visit our Security page, or contact us.
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What kind of hosting packages does Onguard have?
We offer various packages through our hosting partner Rackspace. To assess which fits your organisation the best, we recommend that you discuss the different options with your trusted Onguard contact person.
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How is my data secured?
Security is one of our top priorities at Onguard. You can be assured that your data is securely stored, and securely accessible via HTTPS. All links to and from the application use encrypted connections, and additionally, penetration tests are performed regularly to test the application for weaknesses. Rackspace also performs disaster recovery tests and data backups both on- and off-site. Our hosting partner is certified according to ISO / IEC 27001, 14001, 18001, 9001, ISAE3402 / SOC 1,2,3 and PCI DSS Level 1.
Extensive monitoring tools in the API platform allows us to guarantee that the exchange of data is carried out correctly without disturbing the user experience. Any faults detected are resolved proactively.
The associated identity server ensures correct authorisation and compliance with security protocols in accordance with the current, most-stringent standards. The identity server also allows Onguard to introduce Single Sign-On (SSO) and Two-factor authentication (2FA).
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Can Onguard solutions connect to my current ERP system?
CreditManager can be used as an extension of your ERP system. Using the two systems alongside each other enables you to have a single place to house all relevant debtor and invoice data.
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Which languages are offered in Onguard solutions?
Onguard solutions are available in 7 default languages: Dutch, English, German, Spanish, Italian, French and Portuguese. More languages can be made available upon request.
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Does Onguard have APIs?
Onguard integrates all solutions and partners solutions in one API platform. From risk management to bailiff handover if necessary, Onguard’s solutions link through multiple APIs.
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Does Onguard provide trainings?
We do! Our talented trainers are ready to guide new users in mastering our software.
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What kind of training possibilities does Onguard offer?
Onguard offers multiple possibilities for training on both Administrator and User level. Get in touch with your Onguard contact person to sign up for training at our office in Amsterdam, or receive a personalised training at your own office.
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Is there a customer portal?
Yes! You can access the Onguard Help Center via support.onguard.com.
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Is there IT guidance from Onguard?
Of course! Our Support Team is there to help you with any IT-related issues you have, either by phone, email, chat or via tickets on the Onguard Help Center. They use ISL Online for efficient remote assistance. For more information on ISL online or getting assistance, please visit our support page.
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What can I do in the Help Center?
The Onguard Help Center is the knowledge database for our customers to keep them up-to-date on all product developments. Customers can view updates, download release notes, check the status of incidents, check FAQs, receive information from the Support Team and more.
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How can Onguard help me lower my DSO, increase cashflow?
It's necessary for all organisations: they sell a product or service and would like to be paid for it in return. It sounds simple enough, but it is a process that consists of many steps that need to fit together seamlessly. Onguard solutions provide you with a full overview so you can gain control over the payment process. Using automated workflows and payment options tailored to the customer means invoices are paid faster. The ripple effect? A reduction in DSO and a higher cash flow and more working capital.
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