When payment collection is unsuccessful, a more intensive approach is sometimes necessary by transferringthe payment to a collection agency. If the agency is also connected to our Collector solution, that is a win-win situation for both parties. With the push of a button, you can easily and securely transfer overdue invoices to the collection agency.
Our collection software, Collector, offers you the perfect solution; a carefully constructed digital file ensures an effective follow-up of unpaid invoices. The module supports both amicable and legal workflows and actions. Automatically calculate fines and interest rates, taking into account laws and regulations.
Additional modules for even more functionalities
Collector has all the basic functionalities in-house to optimally support a collection or special management department. Because you sometimes need more specified processes, a number of additional modules are available.
Mail-2-File and Scan-2-File allow for scanning and linking incoming emails and mail items and adding them to the correct file.
The Fraud Module supports Special Management departments.
Mutliple Credit Apps using smart plug-ins such as;
a Mortgage app for the late payments departmen;
Weblinks app for efficient social media search;
apps for links with information agencies or bailiffs;
or a Time Registration app for the legal profession.
Integration with our CreditManager
Thanks to our API integration with CreditManager, you can easily hand over over overdue invoices via Collector to the collection agency. In addition, Collector and CreditManager exchange all changes to status or updated file information to keep all parties informed. Of course, you can also choose to implement Collector as an independent solution.
Debt collection is an integral part of the order-to-cash process that ensures the collection of outstanding debts with the use of a debt collection agency. For various reasons, traditional payment reminders may fail to secure payments from debtors. In this case, payment collection requires a different approach. Deb collections management addresses, follows up and handles unpaid invoices. Onguard's collections and bailiffs software, Collector handles these invoices on a case-by-case basis.
Optimise your collection process with Collector and get automatic and carefully built up digital files. This increases efficiency and saves time and costs. This way you have all the relevant information to go into the collection process and collect unpaid invoices. This is of particular value to larger debt collection organisations, special management departments, debt collection lawyers, banks, insurers, energy companies and leasing companies use the software for effective and efficient management of the portfolio.
For more insights and information, download the free factsheet.
And in those times when you cannot resolve an issue with a customer yourself, it might be necessary to turn the case over to someone else. Our solution offers links and easy handovers with bailiffs, debt collection agencies and law firms. This way you can easily share files and history with one of these partners.
What other options do I have other than court action for collecting a debt?
Debt collection is the only remaining option if previous reminders have been ignored and the customer really fails to pay.
What is bailiff
Bailiffs are authorised to collect debts on behalf of creditors and have more power than debt collection agencies. For example, a bailiff can serve a summons, obtain an attachment of earnings order against a person’s salary and remove possessions from a property. Bailiffs take these steps in an attempt to ensure that creditors receive the money they are owed.
The Onguard order-to-cash platform includes integrated links to bailiffs and law firms that enable your organisation (or its debt collection agency) to share files and monitor the debt collection process. Onguard collector can be used for both collection and risk insurance stages of the order-to cash process.
"We have moved from manually recorded payment arrangements to an automated process. That means that we can identify a failure to abide by the arrangement earlier, and we can therefore respond more rapidly."
Credit Management consultant
"We have realised a number of benefits since implementing CreditManager in
two of our companies, with cashflow having increased by about 20%. Also, we
have a high volume of clients with about 100,000 customers over the client base and the new system has enabled us to communicate with these customers as and when we want to."
Group Head of Collections
"In addition to that specialized credit management software from Onguard offers a lot of insight and provides structure, the system really thinks along with us."
"CreditManager of Onguard offers tangible relief for us. Before, we tried using software of SAP for our credit management. That system is great, but not for the volume of work that awaits us daily. For this, we need specific software packages in addition to the large ERP packages, with which we can assist our customers as quickly and as well as possible. CreditManager serves this purpose."
Peter van Eendenburg
Manager Backoffice & Collecting
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