Although collector in its most basic configuration has all the features to allow a collection or special management department to perform optimally, a number of specific additional modules are available.
You can manually book Inbound bank payments into the files. However, the MatchMaker module makes it possible to automatically have the bank files match with the outstanding files and to process the matched payments directly. MatchMaker is compatible with virtually all European banks.
Inbound e-mails are scanned, both the subject line and the body text. If a file number is found, the mail is automatically assigned to the file and the relevant processor receives a notification.
This module links inbound mail documents to the files. The relevant case-handler receives an e-mail notification and adds the item to the schedule to process the mail.
Thanks to its efficient and sophisticated filing, Special collections departments of banks and major companies also use Collector. The Fraud module determines the amount in fraud, files a report with the police, prepares the documents for court and finally, follows the legal process up to the eventual payment or write-off.
Credit apps are plug-ins that can be used to expand the basic functionality of Collector and to adjust it to an industry or company. For instance, a Mortgage app for the overdue department of a mortgage bank, Weblinks app for efficient search queries in social media, apps for links with information agencies or bailiffs, timesheet app for lawyers, the possibilities are endless.
- Database – Microsoft SQL Server 2008 and higher
- Clients – C#.Net
- Webclients – ASP.Net
- Reporting – Microsoft Reporting Services
- Letters – Word / PDF / HTML / XML
- E-mail – SMTP or Outlook
- Development method – Scrum
- Implementation – Prince2
The collections software easily integrates into your corporate environment. As a result, many of our customers opt for the cloud solution. Of course, a local installation is also possible. The cloud solution offers you great advantages:
- Firstly, access to your workload and/or administrations, anywhere, anytime;
- Secondly, focus on your core activities and no extra pressure on your internal IT department;
- Thirdly, efficient support by our support desk;
- And fourthly, maximum security.
Moreover, this default software is highly configurable. Thus keeping our solutions flexible, even in complex situations.
A smooth implementation
Our qualified consultants help you realize a smooth implementation of the solutions. Preparation is 90% of the success when it comes to implementations. For this reason, we follow our best practice 7 steps of implementation method, starting with a blueprint of your organisation.
The project team guides you to Go Live with installing, training and testing. Naturally, they stay involved after Go Live to make sure everything is running as it should be before they hand you over to our support colleagues.
Customer support centre
Our support experts answer all your questions and grant you access to the customer portal. The portal provides you with information on our solutions, release notes, training materials, and other documents.
The support centre is available 24/7 and you can reach them by phone, chat or e-mail.