Companies nowadays are increasingly interconnected, largely due to the digitalisation of society and the emergence of social media and mobile devices. As a result, we have created platform economies – flexible economies which connect people, organisations, products and services with one another.
These connections, or links, are precisely what forms the basis of the platform economy. Unifying supply and demand forms the basis for these economies. Hence, the platforms streamlines data and information exchanged between various actors.
“Turns the order-to-cash process into a business enabler.”
DANIEL VAN DEN HOVEN
Within IT, there is an increasing number of platforms that require connections with and integrations between systems. This is not just to increase efficiency but also to realise customer-focused service provision. In this whitepaper, we will look at the current and future platform economy, what this means for the order-to-cash process and how you can turn platform-thinking into a business enabler.
Order-to-cash: the new practice
As it works in the platform economy, the wishes and requirements of the customer are taken as a guideline. We are talking about the customer of the platform who manages the order-to-cash processes. Onguard solutions themselves are supplemented with additional technologies based on customer needs. The technological component is very important in this respect. In a platform, it is essential to work with an open technology that is easy to connect to common APIs and that can be accessed via web services. The goal is to let the payment find its way through the organisation quickly and efficiently. In this whitepaper, we take a detailed look at the current and future platform economy, what this means for the order-to-cash process and how you can turn platform thinking into a business enabler.