Onguard
Success Plan

With our Success Plans, Onguard offers you all elements to support your organisation and its CreditManager users to make best use of our software. This is what you can expect:

How many users do you have?
More than 50 users? Contact us
Standard €89

Upgrade 1x per year

  • Access to Help Center
  • SLA: Standard = Best effort / 99,8%
  • Digital / online contact with Customer Success team
  • User training for 2 persons
  • Product feedback via Help Center
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If support is needed, you can buy an additional consultancy package

Consultancy hours
If you choose consultancy hours within your Success Plan, you will pay these per month with a discount
Standard €89 per month
Choose this plan
Extended €199

Upgrade 1x per year with 8 hours upgrade support

Everything from Standard plus:

  • SLA: Enhanced with quarterly reports
  • Dedicated Customer Success Manager
  • User training for 2 persons, application or template management training
  • Optimisation call 1x per year (CSC)
  • User group - 1 seat = 2x per year
Compare all functionalities

If support is needed, you can buy an additional consultancy package

Consultancy hours
If you choose consultancy hours within your Success Plan, you will pay these per month with a discount
Extended €199 per month
Choose this plan
Premium €399

Upgrade 1x per year with project manager and 16 hours upgrade support

Everything from Extended plus:

  • SLA Enhanced with monthly reports and 4 review meetings
  • Private user training for 2 persons, application and template management training
  • Optimisation call 2x per year (CSC)
  • User group - 1 seat = 4x per year
  • Part of alpha and beta tests
Compare all functionalities

If support is needed, you can buy an additional consultancy package

Consultancy hours
If you choose consultancy hours within your Success Plan, you will pay these per month with a discount
Premium €399 per month
Choose this plan
Standard Extended Premium
Max users 5 10 11+
Upgrades 1x per year 1x per year 1x per year
Upgrades
Push of upgrade on production environment
Upgrade installation on test, acceptance and production environment
Planning Standard Standard In consultation
Video tutorials / release notes via Help Center
Test scenarios
Project Manager
Customer support available for questions
Opportunity to test
Training new functionalities Online On site
Video tutorials on upgrade
# hours upgrade support 0 8 16
Customer support & service management
Access to Help Center
Contact ticket & phone
SLA Standard = best effort / 99.8% Enhanced = KPIs resolution time Enhanced = KPIs resolution time
SLA report Quarterly report Monthly report
SLA service review meetings 4x per year
Training
Academy user training 1x per year shared with other customers for max 2 persons at set times (4 hours) 1x per year shared with other customers for max 2 persons at set times (4 hours) 1x per year private user training for max 2 persons at set times (4 hours)
Application and template management 1x per year application management OR template management training (shared) 1x per year application management AND template management training
Product
Feedback via Help Center
User group - 1 seat 2x per year 4x per year
Part of alpha and beta tests
Consultancy
Optimalisation call 1x per year 2x per year
Choose your plan


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