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Visma | Onguard Success Plan
With our Success Plans, Visma | Onguard offers you all elements to support your organisation and its CreditManager users to make best use of our software. This is what you can expect:
How many users do you have?
More than 50 users? Contact us
Standard €89
Upgrade 1x per year
- Access to Customer Portal
- SLA: Standard = Best effort / 99,8%
- Digital / online contact with Customer Success team
- User training for 2 persons
- Product feedback via Customer Portal
If support is needed, you can buy an additional consultancy package
Consultancy hours
If you choose consultancy hours within your Success Plan, you will pay these per month with a discount
Extended €199
Upgrade 1x per year with 8 hours upgrade support
Everything from Standard plus:
- SLA: Enhanced with quarterly reports
- Dedicated Customer Success Manager
- User training for 2 persons, application or template management training
- Optimisation call 1x per year (CSC)
- User group - 1 seat = 2x per year
If support is needed, you can buy an additional consultancy package
Consultancy hours
If you choose consultancy hours within your Success Plan, you will pay these per month with a discount
Premium €399
Upgrade 1x per year with project manager and 16 hours upgrade support
Everything from Extended plus:
- SLA Enhanced with monthly reports and 4 review meetings
- Private user training for 2 persons, application and template management training
- Optimisation call 2x per year (CSC)
- User group - 1 seat = 4x per year
- Part of alpha and beta tests
If support is needed, you can buy an additional consultancy package
Consultancy hours
If you choose consultancy hours within your Success Plan, you will pay these per month with a discount
Standard
Extended
Premium
Max users
5
10
11+
Upgrades
1x per year
1x per year
1x per year
Upgrades
Push of upgrade on production environment
Upgrade installation on test, acceptance and production environment
Planning
Standard
Standard
In consultation
Video tutorials / release notes via Customer Portal
Test scenarios
Project Manager
Customer support available for questions
Opportunity to test
Training new functionalities
Online
On site
Video tutorials on upgrade
# hours upgrade support
0
8
16
Customer support & service management
Access to Customer Portal
Contact ticket & phone
SLA
Standard = best effort / 99.8%
Enhanced = KPIs resolution time
Enhanced = KPIs resolution time
SLA report
Quarterly report
Monthly report
SLA service review meetings
4x per year
Training
Academy user training
1x per year shared with other customers for max 2 persons at set times (4 hours)
1x per year shared with other customers for max 2 persons at set times (4 hours)
1x per year private user training for max 2 persons at set times (4 hours)
Application and template management
1x per year application management OR template management training (shared)
1x per year application management AND template management training
Product
Feedback via Customer Portal
User group - 1 seat
2x per year
4x per year
Part of alpha and beta tests
Consultancy
Optimalisation call
1x per year
2x per year