Onguard
Success Plans

With our Success Plans, Onguard offers you all elements to support your organisation and its CreditManager users to make best use of our software. This is what you can expect:

Standard €200

For teams who want to get started independently, with Onguard always up to date.

  • Always the latest version — minor upgrades are installed automatically for you
  • Access to the Help Center
  • SLA: Best effort / 99.8% uptime
  • Online contact with the Customer Success Team
  • 2 training credits — freely usable for user training (beginner or expert), application management training, or template editor training, held in a classroom at our Amsterdam office, including lunch and certification
  • Share your product feedback via the Help Center
  • Annual digital check-in
  • No fixed meetings, but a meeting is always possible on request
  • Your Onguard Wrapped — a personal year-in-review of your numbers and usage

Consultancy and test support during upgrades are not included in this plan.

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Standard €200
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Extended €400

For organisations that want more control, structure, and personal contact.

Everything from Standard plus:

  • 8 hours of consultancy and test support with every upgrade
  • SLA: Enhanced, with quarterly reports
  • A dedicated Customer Success Manager
  • 4 training credits
  • 1 Success Scan per year — not a call, but an in-person visit from a consultant who reviews and thinks along with you
  • A fixed meeting rhythm with your CSM: 4 QBR’s and 1 strategic meeting per year
  • Your Onguard Wrapped, a personal year-in-review of your numbers and usage
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Extended €400
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Premium €800

For organisations that want to get the most out of Onguard, with a partner thinking along at every level.

Everything from Extended plus:

  • 16 hours of consultancy and test support with every upgrade, guided by a dedicated project manager

    • SLA: Enhanced, with monthly reports

  • 8 training credits
  • 2 Success Scans per year — two in-person consultancy visits a year
  • An intensive meeting rhythm: monthly operational meetings, 4 QBRs (Quarterly Business Reviews), and 1 strategic meeting per year
  • Early access: take part in Alpha and Beta testing of new functionality
  • Your Onguard Wrapped, a personal year-in-review of your numbers and usage
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Premium €800
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Standard Extended Premium
Price per month € 200 € 400 € 800
Automatic minor & major upgrades ✔ ✔ ✔
Consultancy & test support per upgrade - 8 hours 16 hours + projectmanager
SLA Best effort / 99.8% Enhanced, quarterly reports Enhanced, monthly reports
Training credits 2 4 8
Dedicated CSM - ✔ ✔
Success Scan (in-person consultant visit) - 1x per year 2x per year
Meetings with CSM On request + annual digital check-in 4 QBR’s 1 strategic Monthly operational, 4 QBRs, 1 strategic
Alpha/Beta testing - - ✔
Onguard Wrapped year-in-review ✔ ✔ ✔
Choose your plan

About the training credits

Each credit equals one training seat for one user. You decide how to spend your credits: a classroom user training (beginner or expert), an application management training, or a template editor training. All training takes place at our Amsterdam office, including lunch and certification.

About the Success Scan

A Success Scan isn't a phone call — it's an in-person visit from an Onguard consultant. Together, you'll look at how your organisation uses Onguard and where there's room to get even more value from it. A substantive deep dive into the configuration of Onguard, processes, templates, workflows, optimizations, and concrete improvement recommendations.

About your Onguard Wrapped

At the end of the year, every customer, on every plan, receives their own Onguard Wrapped: a personal overview of your numbers and usage from the past year.

Our knowledge. Your result. Fast and easy.

Upgrade your Success Plan with Expert Access

No quotes. No queues. With Expert Access you get — on top of your Success Plan — direct access to our consultancy expertise to optimise your credit management application and processes, so you get paid quicker.
Expert Access is an add-on module you can add to any Success Plan. No waiting for a quote or a new project: you work directly with our consultants, the moment you need it.

Our knowledge, directly to you
Work directly with our consultants, without lengthy projects. Our expertise is ready — you decide when to use it.

Efficient collaboration
A single PO, no quotes to sign, no waiting times. Optimise your application and processes the moment you need it.

How it works

From idea to improvement, without delay:

  1. Spot an improvement
  2. Engage directly with a consultant
  3. Improvement implemented

One package. All included.

  • 32 hours of consultancy per year, available immediately
  • Standard value: €426 / mo → €200 / mo — now more than 50% off
  • Engage directly, no quote needed
  • No waiting times
  • A single PO
  • Scale up to more hours
  • Keep improving continuously
    • How it works

    Don't wait. Get paid quicker.

    What you'll achieve

    Lower DSO Cash in faster through targeted process improvement
    More automation Less manual work, higher throughput
    Better follow-up Sharper debtor communication, higher collection efficiency
    Higher adoption Activate unused features and use them to the full

    Don't wait. Get paid quicker.

    What you'll achieve

    Terms

    Terms: the subscription module is taken out for 12 months and invoiced in advance. After 12 months, Expert Access continues in line with the subscription's General Terms & Conditions, unless cancelled at least 1 month before renewal. Remaining hours do not carry over to the following year. The annual subscription price is adjusted in line with applicable indexation. Scaling up is always possible; scaling down is possible after the first contract year.

    Credit Health Scan
    Your receivables are costing you.
    Do you want to know how much?
    Est. time: 3 minutes
    Start Scan
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    What is the annual revenue of your organization?

    What are your standard payment terms with customers?

    How many FTEs are in your credit management department?

    How many invoices does your organization send annually?

    How many days on average do your customers pay past your payment terms?

    Which system do you primarily use for accounts receivable management?

    What percentage of your invoices is paid after the due date?

    How does your reminder process for outstanding invoices work?

    How quickly do you have insight into your total accounts receivable position?

    How do you assess the credit risk of new customers prior to delivery?

    How are payment agreements with customers recorded in your organization?

    How do you forecast your expected cash flow for the next four to eight weeks?

    What percentage of your annual revenue do you write off as bad debt on average?

    How do you handle invoice disputes and payment discrepancies?

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