Visma | Onguard Success Plan

With our Success Plans, Visma | Onguard offers you all elements to support your organisation and its CreditManager users to make best use of our software. This is what you can expect:
How many users do you have?
More than 50 users? Contact us
Standard Extended Premium
Max users 5 10 11+
Upgrades 1x year 1x year 1x year
Upgrades
Push of upgrade on production environment
Upgrade installation on test, acceptance and production environment
Planning Standard Standard In consultation
Video tutorials / release notes via customer portal
Test scenarios
Project Manager
Customer support available for questions
Opportunity to test
Training new functionalities Online On site
Video tutorials on upgrade
# hours upgrade support 0 8 16
Customer support & Service management
Access to customer portal
Contact ticket & phone
SLA Standaard = best effort / 99,8% Enhanced = KPI's resolution time Enhanced = KPI's resolution time
SLA report Quarterly report Monthly report
SLA service review meetings 4x year
Training
Academy user training 1x year shared with other customers for max 2 persons at set times (4 hours) 1x year shared with other customers for max 2 persons at set times (4 hours) 1x year private user training for max 2 persons at set times (4 hours)
Application and template management 1x year application management OR template management training (shared) 1x year application management AND template management training
Product
Feedback via customer portal
User group online - 1 seat = 2x per year
User group premium 1 seat = 4x per year
Part of alpha and beta tests
Consultancy
Optimalisation call 1x per year 2x per year
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Succes Plan - Standard

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Succes Plan - Extended

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Succes Plan - Premium

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Success Plan on request

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