Despite AI presence in the current work routine, experts seem to agree that the need for technology oversight and maintaining customer relationships in the finance sector makes human involvement always relevant. For example, over half of finance professionals in the Netherlands (55,5%) expect the role of the credit manager to focus more on strategic advice and less on operational tasks in the coming years.
This is according to the latest research by Onguard, entitled “The future of credit management: AI and the role of the finance professional”, deriving input from 30 interim professionals. Working with various business professionals across different industries, these professionals bring valuable knowledge as they can observe a wide range of trends and challenges in the finance sector.
Key findings:
- 51,8% of respondents say the future of credit management lies in further integration of AI and Machine Learning.
- 66,7% see the current impact of AI as being “in its early stages”.
- 18,5% see AI as a “hype rather than reality”.
About the research
Earlier in 2024, Onguard conducted an in-depth survey among 30 interim professionals in the credit management sector, in a bid to research the impact of new technology trends on the sector and how organisations perceive and leverage new technologies to optimise their processes.
