Dunning is the fourth link in the Order to Cash chain. It refers to the process of methodically communicating with customers to ensure the collection of accounts receivable. Outstanding invoices need to be settled as soon as possible, but not at the expense of the relationship with the customer. Our credit collections solution, CreditManager, allows you to segment your customers based on their attributes and behaviour. This saves time, so you can focus on the exceptions. You can also easily investigate and resolve complaints through the same platform.
  • Customer segmentation

    Categorisation per customer type, each with own their workflow
  • Monitoring

    Easy monitoring of debtors through multiple dashboards and reports
  • Dunning strategies

    Implement multiple dunning strategies
  • Credit scoring

    Determining the credibility of a customer based on your own and external data
  • Complaint handling

    Easy and fast handling of complaints
  • Automatic workflow

About CreditManager

"CreditManager gives us easy insight into management data so that we can optimise our processes and improve our cashflow.”- Wladimir de Kok, Credit Management Manager at WVDB

CreditManager is a web-based total solution intended to reduce DSO and thereby optimise working capital. The solution is designed to automate tasks and manage a debtor portfolio as efficiently and effectively as possible.

Support debtor process via intelligent workflows on basis of debtor segmentation

Suitable for high volumes of invoices and debtors

Daily agendas for accurate follow up

Complaints registration and processing

Multiple dashboards

Extensive (automail) reports

Data integration of Dun & Bradstreet and Graydon, among others

Available in 7 languages: Dutch, English, German, Spanish, Portugese, French and Italian

Role-based authorisation

Credit scoring internal and external

Insolvency module

Collection module

Web-based, links with every ERP and other systems

Provides strategic insight into your cash flow forecast by extensive analysis set and reports

Can be implemented independently, or combined with MatchMaker and/or Collector

Your benefits

Process optimisation

In control

Focus on exceptions and customer relationships

No investment in software licences, and therefore short ROI

Reduce DSO

Customer segmentation

Cashflow forecasting

Increase customer satisfaction

Integrated with major ERP-systems

Cloud and on-premise

24/7 support

Global partner network



Overview for each financial administration
or consolidates several financial administrations. For example, it provides a summary of agenda items, DSO and ageing.

Cash flow forecasting

Provides more insight and control over the cash flow and working capital for your organisation
Prognoses, history and corrected prognoses of your cash flow based on existing data.

Performance screen

Displays the internal and external KPI's
compared to the desired target.

Credit scoring

Score is calculated that provides insight into the risk of the debtor.
The risk score is determined on the basis of a number of defined parameters. They may be both internal and external parameters.

Debtor cockpit

Relevant key data and a complete financial overview.
each debtor is accessible in the debtors cockpit immediately.


Standard access is gained to more than 50 reports, providing insight at various levels.
If there is any need for additional reports, Onguard can provide them or the user can generate them him-/herself, after completing the correct training.

Customer segmentation

Categorisation per customer type each with its own workflow.
For example on key accounts, international customers or debtors with greater risk.

Email functionality

Send emails to your customers straight out of our system
See communication history with your customers. Send files with attachments like a copy invoice.

Technical Highlights

  • Database – Microsoft SQL Server 2008 and higher
  • Webclients – ASP.Net
  • Reporting – Microsoft Reporting Services
  • Letters – Word / PDF / HTML / XML
  • E-mail – SMTP or Outlook
  • Development method – Scrum
  • Implementation – Prince2

Easy Integration

Our dunning solution, CreditManager, can easily be integrated into your corporate environment. As a result, many of our customers opt for the cloud solution.  Of course, a local installation is also possible. The cloud solution offers you great advantages:

  • Offers access to your workload and/or administrations, anywhere, anytime;
  • Allows you to focus on your core activities and no extra pressure on your internal IT department;
  • Access to efficient support by our support desk;
  • Offers maximum security

Moreover, this default software is highly configurable, thus keeping our solutions flexible even in complex situations.

Would you like to see more? Watch a short demo of CreditManager