TK Elevator Italy

TK Elevator Italy

Reference case TK Elevator Italy

TK Elevator is a leading global player in the elevator and escalator market, with customers in over 100 countries and an excess of 50,000 employees worldwide. With sales of over €8bn and over 1000 service locations, the organisation rebranded from Thyssenkrupp Elevator in 2020 following a change of ownership. With a global employee base, TK Elevator Italy needed a solution to gain visibility of its credit management operations and enable colleagues to work from the same centralised platform. Having predominantly used Excel spreadsheets in the credit control team previously, the business needed a tool to track payments and understand customer priorities more easily, overall saving valuable time for its employees.

From Excel to a centralised platform

Impressed by the straightforward and quick response from Visma | Onguard after initially making contact, TK Elevator Italy opted for its CreditManager solution and went from Excel to a centralised platform which has given numerous benefits to its operations.

CreditManager is a cloud solution for credit management that automates processes, offering a suite of tools to enable the effective, efficient and secure execution of a credit management strategy. It enables the sharing of data in real-time, enabling finance professionals to manage risks and reduce DSO by 20%.

Future plans

Although TK Elevator Italy is currently utilising key functions in CreditManager, the organisation continues to work closely with Visma | Onguard to leverage more of the solution’s features and benefit from wider reporting capabilities. The organisation is also planning to integrate a certified email solution, a mandatory requirement in Italy, with its CreditManager deployment in future.

Michele Brusa, Credit Manager
Michele Brusa, Credit Manager:
"One of the first priorities for us was improving the collection process for the thousands of customers we have on our books. Although we have made some improvements to our systems recently, they were not serving as a proper collection tool, forcing us to handle and store numerous Excel files."
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