ManpowerGroup

ManpowerGroup

ManpowerGroup recruits Visma | Onguard to transform its UK order-to-cash function

As a Fortune 500 American multinational corporation, ManpowerGroup is the third-largest staffing firm in the world, with 3,000 offices in 80 countries around the world. The organisation connects more than 600,000 people to work every day and helps more than 400,000 clients worldwide. In 2021, ManpowerGroup was named one of the World’s Most Ethical Companies by Ethisphere, making it the only company in the industry to be named in the list for 12 years.

From Excel to specialized software

With previous implementations of Visma | Onguard solutions having taken place in its divisions in Belgium and the Netherlands, ManpowerGroup was keen to progress with further transformation of its order-to-cash process in the UK. In particular, the UK team was at the time still using Excel spreadsheets in its order-to-cash process, and so the Group wanted to implement a solution that provided better automation and reporting capabilities in those divisions, alongside delivering improved customer communication and satisfaction.

Future plans

“Now that our credit control team is using CreditManager effectively, we’re looking forward to working closely with Visma | Onguard to explore the ways that we can drive efficiencies further. I’m also excited that we’ve now started project discussions and kick-off for implementation into our Experis brand, with plans for implementation of the solution in another of our UK administrations in July,” concluded Benjamin.

Read the full reference case here.

Maria Benjamin, Project Manager
Maria Benjamin, Project Manager:
"The team in the UK was using an outdated system to manage the order-to-cash function, with manual spreadsheets, emails and letters being used to cover its shortfalls, which was proving inefficient. Having been aware of the benefits being enjoyed by other regions using Visma | Onguard’s solutions, our UK team wanted to explore how they could leverage a new credit control management tool to remove the need for high volumes of manual intervention"
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