Waste is serious business. And Indaver’s 1,700 employees are specialists. With sustainable solutions that manage around five million tons of waste products every year, Indaver is a key player in the European waste and resource management industry. In the Netherlands, it leads the way in composting and fermentation of kitchen and garden waste. What does Indaver do for its 700 customers? Among other things, it helps them close their energy and material cycles. Frank Lambrechts has been running Indaver’s Credit Management department for a year and a half. It’s his job to ensure that the company’s customers pay their invoices on time. Together with the CFO, he is responsible for all outstanding invoices managed in Onguard CreditManager. Lambrechts explains how the software has made it possible for the company to streamline the credit management process to such an extent that it can be handled by a single FTE.
MASTERED IN NO TIME
Lambrechts has been Indaver’s Credit Controller for just over a year and a half, but has 30 years experience in the profession. “Prior to joining Indaver, I spent decades at a multinational organisation. There we worked with a more general software solution, a system I was very attached to. At Indaver, I had to switch to CreditManager, and initially I was sceptical. I didn’t see how Onguard’s credit management software could be better than the system I had been working with for years.” Nevertheless, Lambrechts applied himself to the task: “My scepticism didn’t last long. Without any training or instructions from colleagues, I got to grips with the system within a week. That was because I was, and still am, the only person in the department. One of the key benefits of CreditManager is its user-friendly interface. If you know something about credit and receivables management, you can figure out how to use it in no time.”