‘‘From individual reminders to automated debtor management.’’

It is already quite some years ago, in 2006 to be precise, that Enexis Netbeheer set up a new debtor management system and started using Onguard's credit management solution. And what a success it has been. Even in its first year it delivered huge savings, and some time later, our collections solution was also integrated. Eric Halmans, the Functional ICT Manager at Enexis was involved from the start, and recounts his experience and the results.


"Fixed processes lead to efficient debtor management"

To get to where we are now was a challenge when we started up. We had a debtor management department with individual letters from SAP and very little process management. Worlds of difference to now, where we have automated debtor management and full process control. This completely different approach meant the organisation had to be rebuilt, credit management processes had to be created and implemented and the necessary training was also required to manage the process. When setting up the working processes, Onguard applied their extensive practical experience to provide us with advice. This also led to the development of their current credit management solution CreditManager. Working via fixed processes and workflows was new for Enexis but ultimately led to extremely efficient debtor management and collection processes.

Full process management

Eric continues: “From the moment that we started using the credit management software, we had full control of the process. Workflows are used to send letters, reminders and demands for payment and we also conduct telephone campaigns. We register complaints and, up to the point of issuing invoices, we have automated the entire process. All debtors are now regionally categorised too so that each Debtor Manager has their own region of customers. It is very clear that it works well for us. Even in the first year, it delivered huge savings, and the fact that we have gained a fantastic insight into backlogs has meant that we have also been able to drastically reduce outstanding payments. A well-oiled credit management department has become a reality for us.”

Full process management

“From the moment that we started using the software, we had full control of the process. The fact that we have gained a fantastic insight into backlogs, has meant that we have been able to drastically reduce outstanding payments.”

Eric Halmans, Functional ICT Manager


Developing and achieving
results together

Alongside the huge contribution towards operational profit, it was also extremely important that Enexis employees embraced the new tool and enjoyed working with it. The number of people using the solution has increased from 6 licences to a total of 152 full users and 190 light users, who collectively process over 150,000 debtors, and it's still growing. Enexis has clear insight into and a proper overview of its debtors, enabling the entire process to be effectively managed.

But that’s not all- Enexis and its credit management ambitions ensured that our solutions linked to their business even more effectively. A great example of this is the Fraud Calculation Module (FBM) that Onguard tailor-made for Enexis. This has now become a standard application that is also used by network manager Stedin. An app has also been developed so that reports from Crime Stoppers (Misdaad Anoniem) can be directly added to the files.

The Collaboration

The collaboration with Enexis is a great example of how Onguard works alongside its customers to continuously improve our solutions and, in turn, further optimise the customer’s processes. Onguard is proud of what we have achieved with Enexis. Halmans: “I’m really looking forward to the future.”


The Results

  • Automated debtor management with full process control
  • Automatic file creation within the collection process
  • Supplementary innovative applications including Fraud Calculation Module, linking files to Crime Stoppers (Misdaad Anoniem) reports
  • Customer segmentation, workflows and customer registration
  • Insight and overview
  • Enormous savings due to reduced DSO
  • Increased work satisfaction

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