It is already quite some years ago, in 2006 to be precise, that Enexis Netbeheer set up a new debtor management system and started using our credit management solution CreditManager. And what a success it has been. Even in the first year, it delivered huge savings. Some time later, Collector for automatic file creation, was also integrated. Eric Halmans, Functional Manager of the ICT department at Enexis, was involved from the start and recounts his experiences. ervaringen.
“In order to end up where we are now, it has been quite a challenge. From a debtor management department with individual letters from SAP and very little process management, to automated debtor management and full process control. This completely different approach meant the organisation had to be rebuilt and credit management processes had to be created and implemented. And the necessary training was also required to manage the process. When setting up the working processes, Onguard (previously Credit Tools) applied their extensive practical experience to provide us with advice; this then also led to the development of the current solution CreditManager. Working via fixed processes and workflows was new for Enexis but led to really efficient debtor management and collection processes”, explains Eric.
Alongside the huge contribution towards operating profit, it was also extremely important that the Enexis employees embraced the new tool and therefore enjoyed working with it. The number of people using the solution in the past eleven years has increased from 6 licences to a total of 152 full users and 190 light users, who collectively process 150,000 debtors. Enexis has insight into and a great overview of its debtors, enabling the entire process to be effectively managed. In 2008, Collector – the solution for automated file creation within the collection process – was also integrated, allowing the process to become much more efficient.
- Automated debtor management with full process control
- Automatic file creation within the collection process
- Supplementary innovative applications
- Customer segmentation, workflows and customer registration
- Insight and overview
- Enormous savings due to reduced DSO
- Increased work satisfaction