BNP Paribas Leasing Solutions
One view, one tool: How BNP Paribas Leasing Solutions centralised collections with Onguard
How does a major financial service provider maintain control over thousands of leasing contracts across two countries - when getting paid back is at the heart of its business? For BNP Paribas Leasing Solutions, the answer is simple: Combined information and simple processes.
By implementing Onguard’s CreditManager, the company introduced automated workflows and centralised collections across Belgium and the Netherlands, providing its teams with one shared view.
About
BNP Paribas Leasing Solutions
BNP Paribas Leasing Solutions offers capital-efficient business equipment financing solutions in key sectors including agriculture, construction, transportation, materials handling, ICT, healthcare, and green tech. Present in 18 countries across Europe and Türkiye, and employing over 3,000 experts, BNP Paribas Leasing Solutions also offers vendor finance solutions in the USA and Canada in partnership with Bank of Montreal, and in China through a joint venture with Jiangsu Financial Leasing. In the BE & NL cluster, a team of 20+ employees manages collection and recovery, ensuring the company’s healthy cash flow.
Life before CreditManager: Why did a major player need a credit management tool?
“To be successful, you need relevant data in one place.”
Before implementing Onguard, the BNP Paribas Leasing Solutions team managed collections using their internal ERP system. While the ERP supported the process effectively for many years, it wasn’t specifically designed for collections. That’s where Onguard brings added value, explains Wilco Sikkema, Head of Collection & Recovery BeNe for BNP Paribas Leasing Solutions.
“When you’re dealing with thousands of contracts, scattered across countries and business lines, you need full visibility,” he explains. “Using ERP for collections means less overview across cases and more manual effort to track progress. Instead, we needed a tool that would bring everything together in one place, providing a global view of the situation and more data available to make a decision. And this is how the team turned to Onguard.”
Why choose Onguard over other credit management software providers?
Once the team knew they needed a dedicated tool, they looked for software that could support their specific day-to-day needs. But how do you choose among all the software providers out there? According to Wilco, the main reason was clear:
1. Easy to use: Wilco’s team wanted an all-in-one solution: one platform where every collector could manage their tasks, track actions, and access relevant information without needing to switch tools. And CreditManager was a match.
2. Expert service: “Whether it was sales or support, we felt heard. When we had requests during implementation, Onguard worked closely with us to find the best solution. The combination of software and professional consultants makes all the difference.”
Which features make the biggest difference?
According to Wilco, several features play a key role in the team's daily workflow:
- Schedule → Everyone sees exactly what type of actions are due today.
- Debtor cockpit → A dashboard with relevant information is immediately available to determine strategy and next steps.
- Invoices → Filter open items by customer, document type, open amount, business line or status.
- Relations → Overview of customers per responsible agent and status of the debtor.
Bottom line: more control, less effort.
The way ahead:
Opportunities with AI
While BNP Paribas Leasing Solutions currently operates on-premise, the team is already thinking about what the future of credit management could look like, and, of course, AI is top of mind. Wilco sees real potential in smarter automation:
“If you can tailor actions to debtor behaviour, you can increase efficiency without losing control. For example, skipping a call action for customers who always pay after the second reminder. It’s about working smarter, not harder.”
Join other satisfied customers
