Atos SE (Societas Europaea) is an international IT services company with 76,300 employees in 52 countries. A demanding company focussed on turnover, cash and profit. Accurate reporting is vital for its position at the stock market. Atos has a strong focus on three projects: Expand for increase of their turnover, Top for the improvement of their margin and cash and the program wellbeing@work for their employees.
Alfred Strop, Global Credit Manager Atos: ‘Turnover and profit are crucial and credit management has to make sure the profit is actually booked. This means that I’m involved from the acceptance of the customer to the collection of the invoice. Credit management is an extension of the business; a joint responsibility to get payments in within the agreed timeframe. Creating awareness is essential and credit management should have continuous attention. The speed of payment is an indication of the relationship with the customer and the quality of service in my opinion. If the relationship and service are good, customers are satisfied and happy to pay for it more quickly.’
A good relationship with the customer comes first for Atos. Strop: ‘We provide services to our customers from different divisions, but for them Atos is one single supplier. My message to all departments: we are jointly responsible for good credit management and thus a healthy cash position. It is part of our corporate image. Focusing on the complete order to cash process can prevent ‘issues’ at the end. Transparency and sharing the right information is essential: If a customer tells his contract manager that something is not going well, it is important that credit management hears about it. This can prevent unnecessary or wrong actions and save time and money.’.