DANIEL VAN DEN HOVEN
VP Partner & Alliances
“View every instance of customer contact as an opportunity.”
It is about time that businesses realise that the onus is on the entire organisation when it comes to keeping customers happy. Each station along the customer journey is expected to provide the customer with a positive experience. Therefore, the same applies to the credit management department, which is an important intermediate station where an organisation can truly make the difference.
This Whitepaper answers the following question: how does the organisation ensures that the customer has the same positive experience at all stations, even when the customer is experiencing payment difficulties and ends up having to deal with the ‘Credit Management’ department?
Download the Whitepaper, fill out the form.