Factsheet for more information on CreditManager
The order-to-cash process starts with a customer order and ends with the payment of the invoice. Dunning, also known as credit management or debtor management, is an important part of this process. If customers do not pay on time, this will directly affect your DSO and therefore working capital. That means that you must act by sending reminders or through direct, personal contact with the aim of getting the bill paid and at the same time maintaining a good customer relationship. A specialised credit management solution ensures an efficient and effective design of your dunning process. This is especially important when dealing with high volumes of debtors and invoices.