How can financial professionals balance workplace happiness while remaining valuable to their organisation?
Connection and being connected as a financial professional is more important than ever. Especially now that, due to COVID-19, we have all been working from home for quite some time and there is much less human contact, both with customers and with the internal organisation. Moreover, the market is on edge. Some companies are rapidly outgrowing their previous size which is placing strain on their internal operations, while conversely others are seeing their financial reserves evaporate and as a result are struggling to make ends meet. The current economic climate has shrouded businesses in uncertainty, so much so that even loyal customers and successful large organisations are unsure of whether they’ll be able to pay their bills on time. When it comes to the order-to-cash process, extra vigilance is required due to the greater need for control and flexibility, particularly for close customer contact. At the core of this is connection.
Connection is important
It has to be said though that this is not a new concept. Even before the pandemic, CFOs were becoming more involved in every aspect of the order-to-cash process. By utilising the right technology, all the elements are more closely connected, meaning work can be done more efficiently and completed faster, ultimately allowing customer satisfaction to be increased. In addition, finance professionals are able to discover greater enjoyment in their work and find more time to connect with customers. It i s perhaps not surprising that digitalisation and automation are therefore high on the business agenda of many organisations.
Four different types of connections
In today’s environment, it has become less of a case of whether connectivity and automation should be applied to the order-to-cash process and more of a question of how and when. This whitepaper will provide concrete suggestions to help inspire finance professionals looking to move forward with their own digitisation journeys. For example, it’s best to avoid falling into the trap of only looking at connecting the individual steps that make up the order-to-cash process. Connections should be viewed more holistically, taking into account the wider benefits to finance professionals. This paper will distinguish the four different types of connections, discuss each of them in detail and reveal how best to leverage opportunities to ensure a happier, and better-connected workforce.