Onguard improves agility and customer support with Rackspace

Share:

New customer environments can now be launched in minutes due to private cloud platform and enhanced automation

Amsterdam, 21st April 2020 – Onguard, the fintech company specialising in order-to-cash and credit management, has selected technology services company Rackspace to boost the agility of its customer operations.

With the Rackspace Private Cloud powered by VMware, Onguard is able to adapt even better to customer needs with enhanced automation on a single tenant, dedicated private cloud, with a 99.9% network uptime guarantee and 24/7 support.

In addition, the time to launch a new customer environment has been reduced from six hours to just 15 minutes in what was once a labour intensive exercise. Onguard can now also test all customer systems through built-in DTAP (Develop, Test, Acceptance and Production) environments, something that wasn’t possible before. Rackspace will continue to support Onguard as it expands to other European countries.

Onguard’s vision

Using Onguard’s intelligent platform to integrate data across all aspects of the order-to-cash process (using technology such as APIs, big data and AI), companies are able to create more efficient data-driven payment processes, to maintain good customer relationships. Rackspace has improved the speed at which Onguard can now respond to its customers when implementing new solutions. Using Rackspace’s private cloud offering makes it easier for Onguard to respond to market demand, while ensuring that customers’ environments and applications are always up to date.

Marieke Saeij, CEO at Onguard said: “Our new cloud solution enables us to help our clients with their digital transformation even better than before and adds to our customer success philosophy. We ensure an efficient order-to-cash process in which a long-term relationship with the customer is central. Working with Rackspace gives our customers peace of mind. They know they can trust us with their data and trust us to provide a high level of uptime and service, because we have Rackspace on board. “It’s vital for us to have stringent security standards and Rackspace provides us with that.”

Bert Stam, General Manager, Nordics and Netherlands at Rackspace said: “We see that the financial sector often prefers a private cloud environment and work with trusted partners to secure their data. For an innovative fintech company like Onguard, it’s crucial to remain agile to have a competitive edge. Using Rackspace Private Cloud powered by VMware makes it easier to respond to specific challenges. That way, Onguard can be confident that its business model is future proof”.

 

About Rackspace

At Rackspace, we accelerate the value of the cloud during every phase of digital transformation. Across applications, data, security, hybrid and multiple clouds worldwide, we provide cloud specialists with unbiased expertise, continuous modernization and Rackspace Service Blocks. We work with leading partners and alliances. As a recognized Gartner Magic Quadrant leader, we deliver Fanatical Experience™ across every interaction. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.

Request a Demo