Focus on Customer Success is central within fintech company
Amsterdam, October 6, 2020 – Onguard, the fintech company dedicated to the order-to-cash process, has expanded its management team as of October 1, 2020. Cor Makkinje (53) strengthens the management team as responsible for Professional Services. Debbie Staat (34), Manager Customer Success & Support, is also new to the MT. With these two appointments Onguard is focusing on the national and international growth of the organisation.
Cor Makkinje started at Onguard more than 20 years ago as a consultant. After 12 years of service, he retired as Regional Director Netherlands to start his own business. Makkinje returned back to Onguard three years ago: “When Onguard asked me three years ago if I wanted to come back, I didn’t hesitate for a moment. The organisation would like to take the next steps in their Customer Success, fully embracing this topic throughout the organisation. This means that the customer journey within Onguard must be right and that the implementation process and support seamlessly fit together. I am really looking forward to applying my knowledge and expertise to the MT and to lead the Professional Services department together with Pieter Pontier. Our aim is to ensure that our customers become ambassadors with a lot of energy and pleasure.”
Debbie Staat has extensive experience in setting up and leading Customer Success within various organisations. At the beginning of 2018 she joined Onguard to take customer support to a higher level and since October 1st she has been responsible for the Customer Success & Support department: “Giving every customer the positive Onguard experience, that is my daily mission. In recent years, we have already made great strides with the Customer Success team and the Service Center and I am very happy to continue this. Every customer deserves a good experience from the moment they are interested, to the implementation of solutions. But it doesn’t stop there. We also want to provide our customers with the best possible service when the software is put into use. I am looking forward to taking a fresh look at the new possibilities, resulting in customers who are satisfied with our solutions and happy with Onguard as a partner.”
Marieke Saeij, CEO at Onguard, is pleased with the addition of Cor and Debbie to the management team: “Both Cor and Debbie have shown that they have a lot of talent within their own field. I am therefore very proud to be able to welcome these two colleagues to the MT. With their knowledge, experience and focus on customer satisfaction, I am sure that we can achieve our growth ambition.”