First aid for credit managers
First aid in connection to accidents. If someone falls and needs to be bandaged or plasters need to be applied, it is convenient if everything is immediately available close-by and you do not have to look in different locations for the items you need. One place such as a first aid kit is the solution. One central storage place seems to be the obvious solution, but many credit managers struggle every day with the fact that they must collect all required data via different systems.
Examples include keeping track of progress of an Excel file, finding a copy of an invoice on the server or planning an appointment and staying in touch with the client via Outlook. During the ‘First aid for credit managers’ webinar, it will become clear that consulting different systems for a goal is really not necessary in this day and age. To ultimately assist all clients correctly and efficiently, one central system is the solution.
Advantages of having one system
When a client calls with the question whether he/she can get a copy of an invoice, the credit manager wants to provide the copy to the client as quickly as possible. He/she does not want to be looking in a file on the server for the invoice and the debtor number and, next, send this to the client via Outlook. With one push of the button, he/she wants to immediately go to the client view and send the invoice or the immediately secured payment link, which will ensure that the client can also pay immediately. This ensures that the credit manager takes a constructive approach together with the client and invoices are paid faster. The advantage of this is that the DSO (Days Sales Outstanding) is reduced and customer satisfaction increases. In addition to the fact that working using one system is ideal for the credit manager, it is also perfect with regard to the department manager and CFO. You no longer need to draw up reports through, for example, Excel. Through a central credit management system, everybody has real time insight 24/7 into what is happening and reports can be generated that are as long or as short as required.
Preventing instead of curing
Inefficient processes cost much time and they can lead to inconvenient situations for the credit manager and organisation. Examples of this are dissatisfied clients, a high DSO and an unstable cash flow. These situations can be prevented instead of having to stick on a plaster after the event. How can you achieve this? Onguard is organising the ‘First aid for credit managers’ webinar on 17 May when Anne-Jet will tell you all about the convenience of having one system.
“Onguard is organising the ‘First aid for credit managers’ webinar on 17 May when Anne-Jet will tell you all about the convenience of having one system. Sign up today.”