First aid for credit managers

First aid for credit managers

First aid in connection to accidents

If someone falls and needs bandages or plasters, it is convenient if all the tools are immediately available. Having a centralised place for first aid materials, like a first aid kit, is the optimal and obvious solution. However, many credit managers struggle daily to compile all the required and necessary data from different sources to deal with a case. For example, they have to keep track of the progress of an Excel file, find a copy of an invoice on the server or plan an appointment and stay in touch with the client via Outlook. Consulting different systems for a common goal is really not necessary in this day and age. To ultimately assist all clients correctly and efficiently, one central system is the solution.

Advantages of having one system

When a client calls asking for a copy of an invoice, the credit manager wants to provide a copy as quickly as possible. They do not want to be looking for the invoice and the debtor number in a large file and, next, have to send this to the client via Outlook. In CreditManager, with the push of a button, they can directly go to the client view and send the invoice. This also includes a secured payment link, which allows the client to pay immediately. This ensures that the credit manager takes a constructive approach together with the client and clients pay their invoices faster.

The advantage of this is the reduction in the DSO (Days Sales Outstanding) and customer satisfaction increases. In addition to the fact that working within one system is ideal for the credit manager, it is also perfect with regard to the department manager and CFO. You no longer need to draw up reports through, for example, Excel. Through a central credit management system, everybody has 24/7 real-time insight into what is happening. You can generate reports that fulfil the necessary requirements of the customer.

Preventing instead of curing

Inefficient processes cost much time and they can lead to inconvenient situations for the credit manager and organisation. Examples of this are dissatisfied clients, a high DSO and unstable cash flow. By being proactive, these situations can be prevented instead of needing to put a plaster on a wound.

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