Infographic Customer Engagement 2018
Credit management is an important intermediate in the journey towards customer engagement. How to truly make the difference? The facts & figures lead to the following logical steps towards customer satisfaction.
Webinar recording: MatchMaker
MatchMaker offers you the possibility to automatically reconcile and process 80% or more of the payments that are received on a daily basis so you will save time and money. Credit management consultant Martin de Heus shows you how you can benefit from MatchMaker.
How blockchain is revolutionising the financial world
Onguard teamed up with employment agency Career Control and debt collection agency Flanderijn to organise an Onguard Academy on the subject of blockchain.
First aid for credit managers
Inefficient processes cost much time and they can lead to inconvenient situations for the credit manager and organisation. Examples of this are dissatisfied clients, a high DSO and an unstable cash flow. These situations can be prevented instead of having to stick on a plaster after the event. .
MORE BLOGS
Top tips for avoiding credit risk
What can you do to mitigate the risk of bad credit, and prevent time wastage through having to chase up payments? In this blog: some tips to avoid unpaid credit.
Five simple tips for ensuring constant cashflow
Companies exist to earn money and make a contribution towards society. They offer products or services to their customers and, in return, the companies are given money. Money, for example, to invest in making even better products or providing more comprehensive services for their customers. But what happens if customers pay late or not at all for the services or goods provided?
4 ways to turbocharge accounts receivable
How can you speed up the accounts receivable process, while also reducing errors and improving cash flow? Read our four top tips.
Infographic Fintech Barometer 2018
Blockchain - The technology that is upending our financial world? Or maybe not? Read the facts & figures in this blockchain infographic based on the Onguard FinTech Barometer 2018. Onguard has surveyed more than 1000 finance professionals about their interest and the initiatives already launched in their field.
From Excel to credit management software: how to make a business case
Dutch companies are among the fastest payers in the world. Dutch companies pay invoices within 46 days. Good news! But is this really something to be happy about?
4 ways to make sure you’re getting the most from your data
Data: we have a lot of it, we gather more of it every day and we look for ways to get even more. But… what are you actually DOING with it?
Don’t turn your customers into spreadsheets
Let’s face it: tracking customer details and interactions is just too much for a spreadsheet to cope with – no matter how good you are at setting them up. With so much that can go wrong with a spreadsheet, businesses need to understand that there are better alternatives
5 steps to a more persuasive email
Email is fantastic for invoicing and payment. Electronic invoices can save you lots of time and money, and invoices will be with your customers almost immediately and might be paid faster. That means to get the most of your emails, you need to be as persuasive as possible. How do you do that? Here are our suggestions.
5 QUICK FIXES TO PREVENT LATE PAYMENTS
5 quick-fixes to prevent late payments Late payments. Where do you start if you want [...]
Cash in the bank matters
When it comes to credit management, one thing you always need to remember is that cash is king. Sure, you need to build strong customer relationships and make sure that you’re providing great products and services – but in the end, if your business isn’t getting paid, the results could be disastrous.
Credit Management: tailor-made or one-size-fits-all?
Winning the heart of customers – that is what it is increasingly about in these days of growing competition. The arrival of entirely new players on the market is making it tougher to stand out as regards products, services or pricing, for example. Companies are expected to make the difference in another way, that is, through the customer experience.
Treat debtors the same as clients and open up a world of opportunities
It is essential to pay attention to a customer after they have placed an order and before payment is made. Often this is seen as a negative action, however it is really an opportunity to convey a sense of warmth to customers. Show what you stand for as an organisation and transform this experience into a positive one.
Great work needs great tools
When it comes to choosing the software you use in credit management, it’s good to remember that there aren’t really many “bad” tools. But there are lots of “wrong” tools.
5 signs you should invest in software
While some basic computer programs might be enough to get a business up and running, most organisations won’t last long using the software that comes free with their computers. Organising and sharing data, tracking orders, managing workloads, scheduling tasks, and monitoring progress are all essential for long-term success and growth, and those things just can’t be done effectively with standard software.
Using ERP for credit management? There’s a better way
Order to cash (O2C) is a complicated process, and to do it successfully, you’re going to need a lot of different tools at your disposal. ERP in conjunction with credit management software improves cash flow.
Reconciliation and technology – a match made in heaven
Manual reconciliation is a waste of time and a risk: a human error can occur! Off course, this is not a process that can be 100% automated, but 80% of the payments can be matched using software.
Is my company too small for a credit management policy?
All organisations, no matter how big or small, have to deal with customers that pay late or not at all. From large multinationals to the SME sector and sole traders: no business is immune to late- or non-payers.
Less administration, more insight: let specialised software do the work
It sounds easy enough: keep track of who pays their invoices when and ensure that it takes place on time. Credit managers are well aware that this is a complicated process.
Relationships matter in O2C
Order to Cash: it sounds like such a simple thing doesn’t it? An order comes in, and then a little while later some cash follows it. If only it were that easy! In fact, order to cash (O2C) is a complicated process that requires a lot of work to get it to flow smoothly – and one important part is customer relationships.
A guide to better gap analysis: Measure the performance of your credit management
How do you measure the performance of credit management within your organization? There are different ways which each have their benefits and drawbacks. Two popular methods are gap analysis and benchmarking.
5 things to look for when selecting new business software
Choosing the right software might sound like an easy task – but there are thousands of options out there, with products that do different things and solutions at varying levels of complexity (and cost).
Benchmarking: where do you start?
How do you measure the performance of credit management within your organisation? There are different ways which each have their benefits and drawbacks.
BETTER PROCESSES: WHAT’S IN IT FOR YOUR CUSTOMER?
While improving your business processes can provide an array of benefits for your organisation, it can also improve your relationship with clients.
FROM BIG DATA TO CLOUD COMPUTING: IT’S TIME TO GET ON THE INNOVATION WAGON
if you’re in one of the industries that are lagging behind, now is the perfect time get on the innovation wagon (and acting quickly could really help to put you ahead of the competition). And if you’re in one of the more up-to-date industries, you need to keep innovating to avoid falling behind.