Blogs

complaint handling

Complaint handling and workflows in CreditManager

A complaint handling procedure as part of your dunning strategy is essential. The quicker a complaint is picked up and resolved, the happier the customer becomes, resulting in a faster-paid invoice.

Onguard Training

How to create a business case for software implementation

It is important to know how to create a successful business case to justify the expense of new software and ensure it delivers true value to an organisation. Carl Lancaster, Head of credit management at Peninsula, shares his experience with implementing Visma | Onguard’s CreditManager and the importance of a clear and organised business case.

automate-finance

Improve your O2C by optimising your current ERP

Order-to-cash (OTC) is a complicated process, and to do it successfully, you’re going to need a lot of different tools at your disposal. ERP in conjunction with credit management software improves cash flow.

Predictions

Looking ahead: 2021 Predictions and trends in the finance industry

The need to adapt to new technologies such as automation and artificial intelligence (AI) has taken on a new significance, along with a renewed focus on solution-driven technology. But exactly how crucial will these new technologies be in 2021? Onguard predicts the year ahead.

Close-up Of A Robotic Hand Calculating Bills Using Calculator In Office

Negligence of the accounts receivable department: The case for change

Companies which invest in and digitise their accounts receivable will benefit far greater in the long run as they are prepared for whatever uncertain future lies ahead. Read this blog to see how.

Checklist for your daily credit management challenges

As a finance professional your day can quickly disappear thanks to common issues and repetitive manual tasks, such as cash allocation. Leveraging technology to solve these as quickly and efficiently as possible allows you to engage in more challenging tasks. In order to set up the order-to-cash process effectively to achieve this, it is important that you follow some key steps. This infographic will help identify how you can shift focus onto maintaining strong customer relationships and ensuring the financial stability of your organisation.

Leniency measures

Leniency measures? This way you get invoices paid quickly

Leniency measures? With these practical tips, you can keep the number of days that invoices are open low, even in times of crisis.

collaboration

Achieving efficient collaboration through digital transformation

With remote working set to continue for many finance departments, how can digital tools help bring remote teams together and ensure team efficiency during this period? Read the blog for more insights.

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Infographic | The human side of order-to-cash

Even with the influx of new technologies flooding financial industries, the finance professional’s role is indispensible, especially in times of crisis. Read the blog for more information.

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Power up your ERP for flexible credit management

An Enterprise Resource Planning (ERP) system is a powerful tool for credit management and most companies, of all sizes, are now implementing ERP, according to a recent report. However, whilst an ERP system has many benefits, the majority of these systems are less innovative and flexible than specialist software. They also don’t offer the same level of personalisation and functionality. As a result, during these uncertain times, in particular, using an ERP on its own can put credit managers at a disadvantage.

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Is Your Credit Management Futureproof?

Covid-19 has forced the world to adapt to a new normal. For finance teams this means shifting some of their focus from long-term growth to chasing payments that were put on hold earlier in the pandemic.
Much of 2020 has seen businesses turning to digital transformation to ensure business continuity through the pandemic. With the current lack of certainty, finance teams must now focus on future-proofing their credit management. Having always been a key component, good credit management is now critical to business survival in these uncertain times. This must start with the right data.

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How finance professionals make a difference in the order-to-cash process

In finance departments, intelligent software tools and robots are already partially or fully running repetitive actions. This does not however imply that the finance professional is surplus to business requirements. In fact, the finance professional will continue to remain indispensable and their role could even become more important than ever, with robotic process automation (RPA) freeing up their time to be spent on additional, value-adding tasks. This will become ever more crucial, with their workloads increasing due to the current uncertain landscape caused as a result of the Covid-19 pandemic.

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Breaking BAD | A day in the life of an Onguard Collections Agent

Andy Bass takes you through the day in the life of a Collections agent. He provides insight into Onguard’s CreditManager and how it helps users minimise their BAD – Big Aged Debt.

Digital transformation

Infographic | Data driven organisations

The more insight a company has about its customers, the better it can assess their needs – and the more informed its actions will be. Onguard interviewed over 1,000 UK finance professionals to investigate how data-driven organisations are.

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CEO and CFO, do you know your DSO?

Know your DSO, especially in these ‘new normal’ times where your cash conversion cycle could mean the difference between survive or thrive for your business. Read our blog and find out how to track and utilise your DSO to your business advantage.

lunch

Cash before breakfast | Why Cash Allocation is the top priority in your order-to-cash process.

Companies that have adopted advanced cash allocation systems utilizing AI, RPA and machine learning techniques can complete the daily cash allocation task within minutes or hours rather than days and sometimes weeks. This enables their allocation agents to start the day with a collections book that does not contain scheduled calls to chase overdue debt that has already been paid.

turbocharge

4 ways to turbocharge accounts receivable

How can you speed up the accounts receivable process, while also reducing errors and improving cash flow? Read our four top tips.

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How to create the right dunning strategy for your organisation

Dunning, also known as collection management, is a vital process in credit control an allows businesses to be better prepared to overcome challenges.

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Making crucial decisions in times of crisis: should they be based on gut feeling or data?

How can companies mitigate vast levels of unknown risk? Finance departments play an important role here: using facts, figures and in-depth analysis to determine which risks are worth taking, which investments should be made and which should be avoided. Data is an essential part of the process.

credit management strategy

5 key success factors for the smooth implementation of a credit management strategy

An ineffective credit management strategy can impede a business’ growth. Therefore, it is crucial to ensure the smooth implementation of a credit management strategy. This blog lays out 5 key factors to make sure your business makes this happen.

Corona Crisis: Three Tips for an effective data-driven credit management policy

As a credit manager, right now your biggest priority will be ensuring that your invoices are still paid so you can maintain cash flow and ensure your organisation can continue to operate. In this blog, Martin de Heus shares three tips to ensure you rise to the top of your customers’ payment lists.

specialised credit management solution

Data-driven credit management: four important considerations

Data and the insights that are derived from it offer organisations many benefits. Here are 4 important considerations for data-driven credit management.

Training

How to Increase Your Employees Productivity

Increasing productivity is not about working harder, but rather about working smarter. How do you increase employee productivity in credit management? 

Big Data trends

Using CreditManager alongside your existing ERP software for data exchange

How to use CreditManager alongside your existing ERP software to ensure efficient and accurate data exchange. Enrich your data with CreditManager.

customer segmentation

Customer segmentation: how, what, why

It is easy to underestimate the value of data you have on customers. But in fact, it is the best way of building up a solid profile of your customers that can have a major impact on credit management.

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