Onguard teamed up with employment agency Career Control and debt collection agency Flanderijn to organise an Onguard Academy on the subject of blockchain.
Winning the heart of customers – that is what it is increasingly about in these days of growing competition. The arrival of entirely new players on the market is making it tougher to stand out as regards products, services or pricing, for example. Companies are expected to make the difference in another way, that is, through the customer experience.
How does the organisation ensure that the customer has the same positive experience at all stations, even when the customer is experiencing payment difficulties and ends up having to deal with the ‘Credit Management’ department?
It is essential to pay attention to a customer after they have placed an order and before payment is made. Often this is seen as a negative action, however it is really an opportunity to convey a sense of warmth to customers. Show what you stand for as an organisation and transform this experience into a positive one.
Order to cash (O2C) is a complicated process, and to do it successfully, you’re going to need a lot of different tools at your disposal. ERP in conjunction with credit management software improves cash flow.
Order to Cash: it sounds like such a simple thing doesn’t it? An order comes in, and then a little while later some cash follows it. If only it were that easy! In fact, order to cash (O2C) is a complicated process that requires a lot of work to get it to flow smoothly – and one important part is customer relationships.
Choosing the right software might sound like an easy task – but there are thousands of options out there, with products that do different things and solutions at varying levels of complexity (and cost).