There are an increasing number of platforms that require connections with and integrations between systems, not just to work more efficiently but also to realise customer-focused service provision. What does the current and future platform economy look like, what does this mean for the order to cash process and how can you turn platform-thinking into a business enabler.
Onguard and Order2Cash’s strategic partnership was based on the recognition that the market was in need of a fully integrated platform that incorporated every link in the order-to-cash chain. Both parties possess the necessary expertise and tools for this process
Integration with Order2Cash In a time when consumers can choose from a tremendous variety of products and services, organisations need to differentiate themselves. Responding quickly by means of digital platforms is a must. After all, the goal is to not only to sell to customers, but to retain them.
The order to cash process is a complicated chain with many loose links. Each link within this process impacts the organisation's main focus: customer satisfaction and continuous cash flow. How efficient and effective is your order to cash process?
Onguard teamed up with employment agency Career Control and debt collection agency Flanderijn to organise an Onguard Academy on the subject of blockchain.
Winning the heart of customers – that is what it is increasingly about in these days of growing competition. The arrival of entirely new players on the market is making it tougher to stand out as regards products, services or pricing, for example. Companies are expected to make the difference in another way, that is, through the customer experience.
How does the organisation ensure that the customer has the same positive experience at all stations, even when the customer is experiencing payment difficulties and ends up having to deal with the ‘Credit Management’ department?
It is essential to pay attention to a customer after they have placed an order and before payment is made. Often this is seen as a negative action, however it is really an opportunity to convey a sense of warmth to customers. Show what you stand for as an organisation and transform this experience into a positive one.
Order to cash (O2C) is a complicated process, and to do it successfully, you’re going to need a lot of different tools at your disposal. ERP in conjunction with credit management software improves cash flow.
Order to Cash: it sounds like such a simple thing doesn’t it? An order comes in, and then a little while later some cash follows it. If only it were that easy! In fact, order to cash (O2C) is a complicated process that requires a lot of work to get it to flow smoothly – and one important part is customer relationships.