Onguard expanded its management team effective 1 January. Wolter Kreun (33) was appointed Manager Professional Services to strengthen the management team. Martin de Heus (35), VP Sales, is also new to the team. The latter succeeds former Sales Director John Scholte.
Onguard is growing its team with two Customer Success Managers. These two positions have been created to support customers in improving their results. Onguard has a strong focus on innovation and the appointment of the Customer Success Managers will help to ensure Onguard can direct its efforts to serving customers as effectively as possible, both now and in the future.
On a regular basis Onguard organises webinars in which we present our software solutions. This could be a webinar with a general product demo, specific product functionality and how you can use it to benefit your organisation or another subject related to the order to cash process.
Fintech, blockchain, Artificial Intelligence and Internet of Things – just some of the newest technologies that have been whizzing past our ears. These days, technology is in everything and we are getting better at it all the time.
Winning the heart of customers – that is what it is increasingly about in these days of growing competition. The arrival of entirely new players on the market is making it tougher to stand out as regards products, services or pricing, for example. Companies are expected to make the difference in another way, that is, through the customer experience.
It is essential to pay attention to a customer after they have placed an order and before payment is made. Often this is seen as a negative action, however it is really an opportunity to convey a sense of warmth to customers. Show what you stand for as an organisation and transform this experience into a positive one.
While some basic computer programs might be enough to get a business up and running, most organisations won’t last long using the software that comes free with their computers. Organising and sharing data, tracking orders, managing workloads, scheduling tasks, and monitoring progress are all essential for long-term success and growth, and those things just can’t be done effectively with standard software.
How does the organisation ensure that the customer has the same positive experience at all stations, even when the customer is experiencing payment difficulties and ends up having to deal with the ‘Credit Management’ department?
Automating key administrative tasks can free up time for your company's credit management team to pick up the phone and speak to customers. This instant contact can deliver some valuable quick wins.
Daily measurements from your credit management environment, showing the financial health of your receivables portfolio and how your team is performing against their targets, are essential in order to stay on track with your ambitious plans.
Don’t just settle for what seems to “do the job”. Think about how a solution can add genuine value to your credit management, your organisation and your customers. Why settle for anything less?