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Webinar series Credit Management tips 2/6: Collaborating with other departments
14 May @ 09:30 - 10:00
Collaborating with other departments
Teamwork is essential to get the right customer onboard and to keep them. Who is key in this plan for success?
We first touched on this in episode 1. This process should involve several different parties within your organization. This all about a “ Cradle to the Grave” methodology.
How did this prospect arrive in the first place? Via your website? The lead generation department? Field sales? Customer recommendation? It’s important to know. Unless you have a very unique product, why has this prospect come to you? Product? Price? Location? A genuine prospect will not have a problem with you asking these questions. Why? Well, they could simply have come to you because they are on top with one or more of your competitors. Sales are great, the lifeblood of any business but remember… a sale is not a successful sale until it has been paid for. You do not want to replace someone else’s problem account.
How to involve and collaborate with other departments?
Colin will tell you during this second webinar of this series.
The series has past, but we’ve made the recordings! You can sign up for them here.