Faster payments and happy customers?
That’s every credit management professionals dream.
Collections with customers in mind
By changing your mindset to a ‘customer-centric’ collections, you will subsequently be able to work more efficiently and get better results.
A few topics to be covered:
- Clear Goal setting
- How bad is your data?
- Creating a blueprint
- Customer segmentation
- Positive communication
- Dealing with complaints
- and more…
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