AI Support Assistant: Guardian
instant help for your Onguard solutions
Our AI-powered Support Assistant, Guardian, helps you find answers to common questions about your Onguard solutions – whenever you need them. It uses our product documentation and help articles to guide you step-by-step, so you can keep your credit management processes running smoothly. And whenever a question is too complex, our Support team is only one click away.
What is the AI Support Assistant?
The AI Support Assistant (Guardian) is an extra digital support channel inside selected Onguard products. You can open the assistant directly from your own dashboard in the software.
The assistant is designed to:
- Help you quickly find relevant how-to articles and documentation
- Give you step-by-step guidance for common processes in your application
- Offer tips and links to manuals so you can work more efficiently
- Help you create a support ticket if your question falls outside the knowledge base
It does not replace our Support team. Instead, it works alongside our people to help you resolve straightforward questions faster, so that your time – and our experts’ time – can be spent on the cases that really need a human.
When to use the AI Assistant and when to ask our Support Team
The AI assistant is your first, fast helper. Our Support team remains your partner for complex or business-critical questions.
Use the AI Support Assistant (Guardian) when you:
- Want to know how to perform a task in in your software
- Are looking for manuals, step-by-step guides or feature explanations
- Need quick clarification about where to find a function or setting
- Want to double-check best practices or standard procedures
Contact our Support team instead when you:
- Experience incidents, error messages or system outages
- Need changes in your specific configuration or environment
- Have questions about new implementations or custom setups
- Suspect an issue that impacts your data, integrations or overall performance
Curious what the experience looks like in practice?
See how it works in 60 seconds
In this short demo video, you’ll see how the AI Support Assistant works inside the Onguard environment – from asking a question, to receiving step-by-step guidance, to opening the right help article in just a few clicks.
Availability, languages and data protection
Availability
- The AI Support Assistant is available 24/7 for self-service questions.
- Our Support team remains available during business hours to help with complex or urgent issues.
Languages
Data protection & privacy
- No personal identifiers Personally Identifiable Information (PII) is filtered before it reaches the AI, so the assistant does not know who you are as an individual user.
- Secure storage in the EU Conversation data is stored in secure data centres within the European Union and is fully compliant with GDPR and CCPA.
- No cookies The system is cookieless by default.
- Transparency and control There is full clarity on what data is stored, why, where and for how long, with strict retention policies and controlled access. Data is used only to improve the service and the quality of answers over time.
Frequently asked questions
All the questions in a row
Ready to experience the AI Support Assistant?
Log in to your Onguard environment to start using the AI Support Assistant (Guardian) today, or reach out to your Customer Success Manager to discuss how it fits into your support journey.