This is how OnGuard Enterprise works

You can read how OnGuard Enterprise can assist you to structure and optimise your credit management on this page. Also watch the OnGuard introduction presentation. This powerpoint will show you how you can structure your credit management with OnGuard in 1 minute.

 

OnGuard Enterprise is suitable for companies where credit management is given shape professionally. OnGuard combines debt management, quality monitoring, communication and management information in one system. OnGuard offers the option of monitoring and following customers automatically based on previously set criteria and priorities. The system starts where your financial software stops. It works with a copy of the debtor and outstanding item information from your financial system and links this data to the credit management policy that you have defined in OnGuard. You can generate a security profile for each customer type. You can exactly define in OnGuard Profiles how you wish to deal with your customers, when and in which way you wish to approach them.

 

OnGuard Enterprise will ensure that you can enforce improved payment behaviour from your customers with a minimum effort and investment.

 

When the data has been imported from your financial system in OnGuard, the software will generate actions based on the OnGuard security profiles. You will clearly see on the structured Actions screen which actions must be performed: call, send (dunning) letters, e-mail actions, allocate to another security profile, increase a risk code, outsource action and much more. Together with actions for highlighting and monitoring promised payments, registration, follow-up and monitoring queries and registration and monitoring payments schemes, the above actions form a complete set of tools that make adding items to the agenda and, even more importantly, the monitoring of the actions easy and well-organised relative to customers. OnGuard will, therefore, lead to an effective schedule for the day where the most effect is achieved with the least effort.

 

Sometimes collecting an outstanding item is difficult because your customer has a query. OnGuard supports active and professional query settlement via the OnGuard Query Manager. The query will first be registered in an easy way and subsequently OnGuard will monitor the progress of the query settlement. Query registration and follow-up will then form an excellent source of management information.

 

The OnGuard database contains a treasure of information about your customers. Information that is valuable to your whole organisation. Information with which you can put credit management perfectly on the map. OnGuard is supplied with a large number of standard reports. You can easily and quickly produce reports via Crystal Reports or an Excel export. Our Business Intelligence Consultants can assist you should you wish to produce customised reports.

 

OnGuard Enterprise also offers the following: