The OnGuard Service Desk is open daily from 08:00 to 18:00. You can reach the Servicedesk on +31 (0)88 256 66 66 or via email: servicedesk@onguard.com .
OnGuard Customer Portal
Our Customer Portal is the knowledge centre that keeps you up to date with all OnGuard developments. Here you can download updates and releases for your software. You can receive messages from our Service Desk and follow the status of your incidents. Go to the OnGuard Customer Portal
Global Service Network
A separate task within the OnGuard Service Desk is the OnGuard Global Service Network. This network offers international customers worldwide service and support 24 hours per day 7 days per week. You can reach the us via the Global Service Network on the following telephone numbers:
- San Francisco: +1 (0)415 835 9428
- Auckland: +64 (0)9 363 9501
- Atlanta: +1 (0)404 942 3623
- Singapore: +65 (0)6248 4735
Service Level Agreement
If you require more support than the standard, we offer a Service Level Agreement (SLA). The advantages of an SLA include incident escalation, support for software updates, longer opening times and a dedicated Service Coordinator. See the brochure for more advantages.
