Complaints Management
Every organisation has to deal with customer complaints that delay the payment of invoices. A slow completion of disputes influences the DSO but even worse, it can harm your relationship with your customer.
A good and efficient complaints management, offers opportunities as every contact moment can be used to strengthen the relationship with your customer. Professional complaints management is an essential part of structured credit management.
- Improved customer satisfaction and customer intimacy
- Spurious complaints can be identified earlier leading to improved payment times
- Identify and address underlying issues within your own organization to deliver long term improvements