Natalie van den Hoogen: Although realised turnover does not necessarily mean fully-paid turnover, 'Debtors' often tends to be given insufficient attention. OnGuard fulfils our wish of approaching debtors individually and in a customer-friendly manner'.
The Sodexo Group is the largest international Food & Facilities Management organisation in the world. Sodexo is stock market-listed and employs 380,000 people at 34,000 locations in 80 countries throughout the world. In the Netherlands, there are 1300 locations with over 5900 day-to-day employees. Sodexo places great emphasis on ethical principles within its products, as well as in its relationships with clients, consumers, employees and shareholders.
Innovation and relationship
Besides the illustrious corporate catering, Sodexo continues to innovate and expand additional services like facility management, health care, education and exclusive party catering.
“The fact that ‘Debtors’ is often given insufficient attention, motivated me to do something about it’, states Head Debtor Management, Natalie van den Hoogen. ‘After the head offices of Sodexo Nederland, came all the other divisions and the number of employees started to grow. After a while, our own system was no longer suitable for managing debtors. SAP, the system that streamlines all finances, is a great accounting system and contains various possibilities for overseeing Credit Management. However, the volume and business values at Sodexo are more demanding.’
Customer Intimacy is high on the agenda at Sodexo. ‘This belief resulted in the desire to approach debtors individually. The OnGuard philosophy, where business contacts are treated like customers instead of debtors, immediately appealed to me. After all, the main thing is to establish long-term relationships and not to focus on short-term objectives.
Selection process: Not VS but SAP
Sodexo has more than 15,000 debtors and an appropriately large volume of daily invoices. It is good that we do not have to choose between SAP and OnGuard. Both applications are compatible with each other and also complement each other. SAP will remain the leading option as far as administrative data is concerned. OnGuard is used for debtor management and complaint registration.
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