Carlson Wagonlit Travel
Carlson Wagonlit Travel has a worldwide network of offices and the mission to provide its customers with excellent service at a competitive price. Global purchasing strength makes affordable rates possible. OnGuard provides structure to credit management and, as a result, helps monitor the thin profit margins.
The history of Carlson Wagonlit Travel (CWT) dates back to 1927, when the first office was opened on Dam square in Amsterdam. CWT has since grown to become one of the most important players in the Dutch market and a global market leader in business travel management.
Incoming and outgoing cash
With his 20 years of experience, Credit Manager Ruud Strunk knows every inch of CWT, and uses this valuable experience to successfully manage the Credit Management & Paying Office Department. Why has CWT chosen to combine the disciplines of Credit Management and a Paying Office? Strunk: “We need to ensure that our customers pay on time but, equally as important, we must also ensure that we pay our own suppliers on time. In other words, our high demands apply to both sides."
Results in short...
- DSO reduction by 8 days
- Credit day score under 30 days
- 1 FTE reduction
- Performance monitoring on KPI’s
- Quick and clear reporting
- Structure in history
- Ability to charge interest
Click here to download the business case.